Comprehensive product documentation

Getting Started with Cold Mail Server

This quick start guide helps you understand the product workflow, then complete your first setup: domain, mailbox, mailbox auth key, and test send.

New customers | 10-15 minutes

How Cold Mail Server Works

Understand the system model behind Cold Mail Server: what each resource represents, how requests are authenticated, and where to look when delivery quality changes.

All customers | 12-18 minutes

Account Overview and Daily Workflow

Understand your account surfaces and run a daily product workflow in under 5 minutes.

All customers | 8-12 minutes

Domains: Add, Verify, and Enable Sending

Learn how to add domains, configure DNS records, verify setup, and safely enable sending.

New and growing customers | 12-20 minutes

Domain Health and Statuses Explained

Understand domain statuses and health signals so you can react quickly and keep sending stable.

All customers | 7-10 minutes

Mailboxes: Create, Manage, and Organize Senders

Understand what a mailbox represents in Cold Mail Server and how to use mailbox boundaries to organize sender identity, access, and operations.

All customers | 10-15 minutes

Mailbox Auth Keys: Create and Use Securely

Understand what mailbox auth keys are, why they exist, and how to manage them safely for least-privilege sending access.

All customers | 10-15 minutes

Email Logs: Track Delivery and Debug Campaigns

Use Email Logs to inspect sent and received messages, filter by status, and diagnose campaign issues quickly.

All customers | 10-15 minutes

Settings and Notifications

Customize account behavior, alerts, and safety controls in Settings so your team can operate consistently.

Account owners and operators | 10-18 minutes

Team and Account Management

Set up your account so teammates can collaborate efficiently without confusion.

Account owners | 10-15 minutes

Campaign Preflight Checklist

Run this checklist before launching any campaign to reduce mistakes and improve delivery stability.

Operators and campaign managers | 5-10 minutes

Sending Limits and Warm-Up Basics

Use conservative limits and gradual volume increases to reduce risk and build stable sending behavior.

Campaign operators | 10-15 minutes

Troubleshooting Common Product Issues

Fix the most common product usage issues without technical server knowledge.

All customers | Reference guide