Back to docs
Troubleshooting
Troubleshooting Common Product Issues
Fix the most common product usage issues without technical server knowledge.
Audience: All customersTime: Reference guide
Updated April 2026
Before you begin
- Account access
Table of contents
1) Domain stuck on pending verification
Usually caused by DNS record mismatch or propagation delay.
- Open domain DNS tab and recopy values exactly.
- Confirm records are saved in your DNS provider.
- Wait for propagation and retry Verify DNS.
- Check for duplicate SPF TXT records.
2) Email not sending
Most send failures are credentials, limits, or disabled status.
- Confirm domain sending is enabled.
- Confirm mailbox is active.
- Confirm mailbox auth key is active and correctly copied in your sending app.
- Check Email Logs for specific failure statuses.
3) Logs are empty or missing expected activity
Usually filter-related or workspace-context related.
- Check workspace and date range context.
- Reset filters to view all message types.
- Search by exact sender/recipient used in test.
- Retry a controlled test send and refresh logs.
4) When to contact support
Escalate quickly when in-app fixes do not resolve the issue.
- Include workspace name and domain affected.
- Include message IDs from logs.
- Include screenshots of statuses and settings pages.
- Describe steps already taken from this guide.